Support — Get Help From Mentalium

Last updated: July 11, 2026.

Need help with Mentalium or a Service we’ve built for you? Here’s how to reach us.

Contact

• Email: [email protected]
• New inquiries / quotes: use the contact form

We aim to respond to all support requests within 1–2 business days.

What We Can Help With

• Questions about an active or proposed automation/messaging-agent engagement
• Issues with an agent deployed on your WhatsApp, Instagram, or Messenger account
• Billing or account questions related to your engagement with us
• Privacy or data requests — see our Privacy Policy and Data Deletion Instructions

Reporting a Security Issue

If you believe you’ve found a security vulnerability affecting our Site or Services, please email [email protected] with details. Do not test against client accounts or data you don’t own. We investigate all credible reports promptly.

Response Times

Support requests are handled by our team directly (no automated ticketing queue at this time), so please include as much detail as possible — what platform you’re on, what you expected, and what happened — to help us resolve things faster on the first reply.